FAQ

our service

What is Saketora?
Saketora is an online liquor store that sells Japanese liquor such as Japanese sake, whisky and plum wine to customers all over the world. We hope that all our customers can experience and understand Japanese culture better by trying Japanese sake.
What services do we provide?
Customers can order liquor directly from Japan.
  1. Cheaper to buy Japanese liquor than in your home country (same price as in Japan).
  2. Able to find seasonal and fresh liquor that is hard to find in your home country.
Will it be cheaper if I buy in bulk?
It will be a better value if customers buy 6 or more. 5% discount if you buy 6 to 11 bottles. 10% discount if you buy 12 bottles. *Maximum 12 bottles per order.
What if want to purchase it wholesale?
Use the "Contact Us" form for any questions regarding wholesale. We have products for businesses as well.
How can I change or delete personal information?
Customers can change personal information through the account page. Use the "Contact Us" form regarding deletion. Staff members will support you in every way.

order process and settlement

What kinds of payment methods are there?
Visa, Mastercard, and American Express credit cards are accepted. We also accept Apple Pay and Alipay.
After ordering, can I make any changes or cancel the order?
Click on the "Contact Us" button to change your order, change your address or cancel your order. We will contact the customer regarding any changes. *Changes will only be accepted within 24 hours of the order.
What currencies are accepted? (USD, JPY, RMB, EUR etc.)
Payments will be in Hong Kong dollar. Customers can change the currency at the top left box of the screen, but it is only for reference (USD, JPY etc.). The order amount will change to HKD at the checkout screen.

shipment and delivery

How much is shipping costs?
One bottle will approximately be $149 to $46 in average HKD (the price will be adjusted by the shipping company according to the weight and shipping location) Note, this price does not include any tax or tariffs. That will be borne by the customer.

Check the "About Deliveries" page for more details about deliveries.
How long will it take to receive the order?
For Asia: Products in stock will be shipped in 2 to 3 business days and arrive in 3 to 15 business days (delivery times will depend on customs and the transportation of each country).

Check the "About Deliveries" page for for more details.
Which shipping company is used?
EMS or ECMS for Hong Kong, EMS for other countries. (It will be EMS or ECMS, depending on your home country's regulations)
How can I check the delivery status of my order?
Tracking information will be provided in the delivery email. If you click on the link, it will take you to the shipping company's page. The tracking information will be available 24 hours after you receive the delivery email.
Can the delivery address be different from the address on the invoice?
Customers can add different addresses for deliveries and invoices through the order page. Unfortunately on some occasions, tariffs may be billed to the delivery address.

Customs & Tariffs

Is there consumption tax?
All products are free of Japanese consumption tax. However, there may be some tariffs according to your home country's regulations.
Is there custom tariffs?
For Hong Kong, there will be no tariffs for Japanese Sake (except for liquor like whisky that have high alcohol content(more than 24%). Depending on the regulations of your home country, not all products will be taxed. For details, refer to the "About Customs & Tariffs" page. The process is managed clearly by the shipping company. The shipping company will request customers to pay for any taxes when the products are delivered.

service after sale

If items in the order are broken, what do I do?
We sincerely apologize for the inconvenience. Please take a photo of the damages on the products or the package and send it to us via the "Contact Us" page. After we assess the situation, we will re-deliver or refund the fees.
If there was a mistake in the order or any damages to the products, what will you do?
We will pay for all fees associated with any returns, and ship your products again for free.

However, to make sure we send the correct products, we will contact the customer to confirm further details.
I was very satisfied with the service. How can I recommend your service to others?
Thank you for appreciating the services and products we offer. Customers can leave us a review of your experience, which will be great reference for future customers.

Also, you can post your experience through SNS or review on Facebook. We promise to continue to serve everyone with great customer service!

If you leave a review or recommend our services to friends, we can provide you further discounts as well.